End-User Experience Manager

Jun 8, 2022

Function of Job

This position requires general technical training and/or knowledge of supporting chrome, apple, and windows systems. This role will provide general oversite over the IT Help Desk to ensure that the need of students, faculty, and staff are addressed promptly and professionally. Qualified candidates will have a history of identifying common problems and responding proactively to maintain a high level of customer service and care. Experience with creating end-user-facing documentation/FAQs is preferred.

 

Supervision Given/Received

Work is performed under the general supervision of the Director of Information Technology. Performance reviews are given as needed.

Supervision is given to two work-study employees.

To be successful in this position, applicants will demonstrate a sense of ownership of the IT Help Desk, and in doing so work with the Director of IT to establish best practices and standard operating procedures. Goals might include: Creating FAQs that are publicly available to students, faculty, and staff; establishing a schedule with work studies and other IT staff to ensure that stakeholders have access to technical support when they need it.

 

Examples of work performed

  • Support all computers on campus, both Windows and Mac-based.
  • Maintain other technology, such as printers.
  • Perform software and hardware upgrades.
  • Assist with set-up for activities where computers are required, such as registration.
  • Manage Office365 Email system.
  • Single-Sign on Configuration and Management
  • Maintain Active Directory user accounts, and create new ones as needed.
  • Work with the Director to establish policies and procedures that keep the end-user first
  • Manage online support ticket system.
  • Support various web initiatives.
  • Support the creation of automated processes and other efficiencies
  • Document and Maintain FAQs and Support Documentation
  • Various other duties as assigned
To Apply

To apply for this position please complete our application by clicking below:

Complete the Online Application

If you have any questions, please contact Human Resources at 918-335-6273 or humanresources@okwu.edu

 

As a biblically-centered Christian university of The Wesleyan Church, Oklahoma Wesleyan University models a way of thought, a way of life, and a way of faith. It is a place of serious study, honest questions, and critical engagement, all in the context of a liberal arts community that honors the primacy of Jesus Christ, the priority of Scripture, the pursuit of Truth, and the practice of Wisdom. Nationally recognized by U.S. News and World Report and Forbes, the University offers a thriving academic community. It is located in Bartlesville, Oklahoma, a city of approximately 30,000 residents known for its strong schools and its appreciation for the arts. Bartlesville is the home of the annual OKMozart Festival and of Frank Lloyd Wright’s Price Tower. It is located in the beautiful Green Country region of northeast Oklahoma, forty-five miles north of Tulsa.

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